Content Designer II

Responsibilities

• Contribute content design to product work, shaping user flows, information architecture, content hierarchy, UX writing, and customer communications across web and native app experiences.
• Work cross-functionally with Product
• Research, Product Management, Engineering, Brand, Legal, Compliance, and Customer Experience from early ideas through launch and optimization.
• Help teams understand customer problems, identify content and usability opportunities, and make thoughtful decisions about how product experiences should work and communicate.
• Write clear, accurate, concise, and human product content across in-product flows, notifications, emails, text messages, prototypes, and other customer touchpoints.
• Use research, experimentation, customer feedback, and data to improve content decisions, usability, and customer understanding.
• Participate in design sprints, critique, content reviews, and product discussions as an advocate for clarity, accessibility, and content-first design.
• Help strengthen Affirm’s content design practice by contributing to style guides, writing guidelines, reusable patterns, team artifacts, and shared ways of working.
• What We Look For
• 2+ years of experience in content design, UX writing, content strategy, information architecture, or a related field, with experience designing for web and native digital products.

Languages