Project Manager - Managed Services

Responsibilities

• Run operations for the "Managed Services Solution Practice"
• Coordinate cross-department collaboration to align project goals and streamline service delivery processes
• Facilitate clear communication channels and routine status reporting for internal teams and external stakeholders
• Drive senior leader engagement and alignment on AI initiatives
• Lead key calls across multiple programs/initiatives while handling ambiguity and multitasking
• Track progress and report key performance indicators tied to AI practice operations
• Support the integration of AI knowledge into practice workflows and deliverables
• Identify operational challenges and resolve them to keep the practice running smoothly
• Define program scope, objectives, and success criteria during initiation and planning
• Oversee ongoing program performance to ensure compliance with service level agreements and contractual obligations

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