Solutions Architect, Observe

Responsibilities

• Take an active role in technical discovery on SA-attached engagements, working in tandem with the Implementation Engineer to assess existing telemetry, infrastructure, data volumes, tooling landscape, and operational requirements
• Design end-to-end observability architectures on Observe, covering telemetry ingestion, pipeline topology, data modeling, enrichment and normalization strategies, alerting design, and long-term retention
• Define the implementation approach and architecture blueprint that Implementation Engineering teams execute against
• Validate that proposed configurations, pipelines, and data models will meet production-scale requirements before execution begins
• Advise customers on OpenTelemetry adoption strategies
• Have an active role in the architecture and planning phases of enterprise engagements, working in tandem with the IE from kickoff through handoff to dedicated IE team(s)
• Produce clear, high-quality handoff artifacts (e.g. reference architectures, design decision records, implementation plans, and configuration standards)
• Remain available to Implementation teams during execution for architectural blockers, scope changes, or decisions requiring architectural judgment
• Conduct formal go-live architecture reviews to validate that the implemented solution matches the designed architecture and is production-ready
• Design the target architecture and phased cutover strategy for complex migrations from existing observability platforms (e.g., Splunk, ELK, Datadog, Dynatrace, New Relic) onto Observe, minimizing disruption to production operations

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