Staff Software Engineer, Provider Engagement

Responsibilities

• We're building Zocdoc's provider engagement platform — a system that understands where each practice is in their journey and delivers personalized experiences that deepen their relationship with our platform. Think: intelligent recommendations, engagement scoring, AI-assisted practice management, and a provider…
• As Staff Engineer, you'll own the technical architecture for core components of this platform. You'll design systems that integrate ML models built by our Data Science team, build the data pipelines that power personalization, and ensure our product surfaces can consume intelligence seamlessly.
• Own architecture for a major domain practice intelligence APIs, recommendation serving, orchestration layer, or AI-assisted management
• Design data pipelines that compute engagement signals, aggregate practice profiles, and feed downstream systems
• Integrate ML models built by Data Science into production model serving, feature pipelines, monitoring, and feedback loops
• Define APIs and contracts between platform services and product surfaces
• Lead complex cross-team projects and drive alignment on technical direction
• Make build-vs-buy decisions for infrastructure components
• Mentor engineers and raise the bar on system design and operational excellence
• You'll enjoy this role if you are...

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