Skip to content
ITA Jobs
All vacancies
Customer.io logo

Staff Software Engineer, Backend

Customer.io

Remote · Americas$16,667–20,000 gross/mofull-timeCustomer.io Careers

Hi, I'm Paul, VP of Engineering at Customer.io. We're looking for a staff engineer to set technical direction for the systems that move billions of messages a day.

Responsibilities

  • Shape the technical direction of our distributed messaging systems in Go — making the high-level architectural calls on mission-critical services where scale, cost, and reliability are all in tension
  • Take on ambiguous, high-stakes problems that cross squad and function boundaries, and drive them to a decision when the right answer isn't obvious to anyone yet
  • Build consensus on contested technical questions across teams, and communicate the tradeoffs clearly enough that senior leadership can act on them
  • Raise the department's bar — set quality and design standards, mentor senior engineers, and turn what you know into frameworks and documentation other teams can use without you in the room
  • Drive engineering process and tooling improvements that span multiple squads, not just your own
  • Participate in an on-call rotation as required, supporting the reliability of the systems you build
  • Interview and calibrate against our career ladder, giving honest, evidence-based assessments of candidates
  • Use AI agents to make multi-file changes by scoping the work, writing the prompt, and verifying the output

Languages

    Work format
    Remote
    Seniority
    Senior
    Posted
    17 Sept 2026
    Last verified
    In the last 5 days

    Similar roles

    Keep looking