Remote · worldwide, UTC+4 acceptedSalary not disclosedfull-timeVerified 1w agoHimalayas
This role is part of our Central Platform Team at saas.group. What is saas.group? Think of us as the driving catalyst behind your favorite software success stories.
Responsibilities
Own and triage the IT support queue, resolving tickets that span Google Workspace admin, Mac troubleshooting, Chrome and VPN issues, and remote desktop support
Run the automations our IT Systems
Lead builds, and know when a ticket needs a manual touch instead
Carry out access control and security checks (admin counts, permission reviews) and configure domains and tools for our brands
Coordinate with our laptop vendor to get new hires equipped across regions, escalating cost or judgment calls
Help gather and maintain the evidence our brands need for SOC 2 and ISO 27001 certification
Support the IT side of onboarding newly acquired brands, from access setup to chasing the details so nothing slips
What You bring to the table
Hands-on experience troubleshooting Google Workspace (admin console, access and permissions) in a real support environment
Comfortable supporting Mac users day to day: Chrome issues, VPN connectivity, general OS troubleshooting
