CCaaS Architect - Amazon Connect

EPAM Systems

India · On-site · relocationSalary not disclosedfull-timeEPAM Systems Careers (offices abroad)

We are looking for a seasoned CCaaS Architect to drive the design and rollout of enterprise-grade Amazon Connect solutions. The successful candidate should have 12–20 years of broad IT experience, with strong knowledge of contact center modernization, AWS architecture, and large-scale CCaaS migrations.

Responsibilities

Spearhead the complete architecture, design, and deployment of enterprise CCaaS solutions leveraging Amazon Connect and related AWS services
Develop and implement contact center modernization and migration roadmaps for transitioning from legacy platforms to Amazon Connect
Design scalable IVR systems, contact flows, intelligent routing, conversational AI, and omnichannel engagement solutions
Build secure, resilient AWS infrastructure—covering networking, integrations, and disaster recovery—while ensuring performance, compliance, and continuity of operations
Oversee integration architecture spanning Lambda, API Gateway, Lex, CRM platforms, enterprise systems, and event-driven services
Conduct architecture reviews, performance tuning, troubleshooting, and technical governance, while mentoring engineering teams through build-out and go-live
Partner with clients and stakeholders during solution workshops, technical scoping, architecture proposals, and RFP/RFI submissions

Languages

Work format: On-site
Seniority: Senior
Posted: 16 Oct 2026
Last verified: In the last 5 days

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