Integration Engineer, Metronome

Responsibilities

• Using proficient discovery and scoping to understand what challenges our clients face in billing, launching new products, pricing & packaging, quote-to-cash, customer experience, and related areas.
• Doing whatever it takes to support clients throughout the entire implementation lifecycle, including requirements gathering, technical design, integration design, testing, data migration, and launch.
• Providing expert guidance to clients regarding usage-based pricing and consumption business models.
• Hands on configuration of Metronome’s system on behalf of clients
• Designing integrations between Metronome’s APIs and the clients business systems to align to Metronome best practices (including CRM/ CPQ, Payments, Taxation, ERP, Billing Providers, Reporting and Analytics tools).
• Acting as a liaison between the field and Metronome R&D to advocate for client needs and feature requests.
• Partnering with implementation managers and other project team members to provide visibility into progress and proactively identify risks and issues
• Building relationships with people at our client organizations, from day-to-day operators to C-Suite executives. We believe in meeting our customers in-person whenever possible.
• Designing integrations of Metronome into prospect systems and consultatively influencing the direction of our prospects’ pricing and packaging.
• Ensuring a proper handoff to our post-implementation teams (Customer Success and Technical

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