Murex Front Office Support Lead (Relocation to Switzerland)

EPAM Systems

Remote · EuropeSalary not disclosedfull-timeEPAM Systems Careers (remote abroad)

Here at First Derivative we are looking to expand our Murex offerings in Switzerland and we are looking for a Murex Front Office Support Lead to join us! You will own the day-to-day operation and production support of Murex MX.3, making sure trade capture, valuation, risk and market data processes run reliably through the trading day and end-of-day cycle.

Responsibilities

Monitor and support Murex Front Office processes, including trade capture, valuation, market data, risk and end-of-day processing
Act as escalation point for traders, risk managers and middle office on system issues, valuation discrepancies and data questions
Triage, investigate and resolve incidents on the platform and its interfaces to upstream and downstream systems (market data, risk, settlement, accounting)
Own the front-office support queue: coordinate L2/L3 incidents with the platform run team and the software vendor, manage escalations, and hold the SLA
Perform root-cause analysis on recurring issues and drive permanent fixes with the development team and vendor support
Support end-of-day, month-end and market close processes so deadlines are consistently met
Maintain runbooks, escalation paths and on-call procedures
Support testing and operational readiness for platform upgrades, patches and vendor releases

Languages

Work format: Remote
Seniority: Lead
Posted: 19 Oct 2026
Last verified: In the last 5 days

Similar roles

Keep looking

More Support jobs in Armenia and remote All IT vacancies Internships and entry level