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ServiceNow QA Consultant (CSM/ITSM)
Joyful Craftsmen AG
Remote · worldwide, UTC+4 acceptedSalary not disclosedcontractHimalayas
Overview: We are looking for a ServiceNow CSM Developer / Consultant to design, implement, and enhance Customer Service Management solutions on the ServiceNow platform. In this role, you will collaborate with cross-functional teams to deliver scalable, high-quality solutions, contribute to platform improvements, and help establish best practices across development, testing, and solution delivery.
Responsibilities
- Configure, customize, and enhance ServiceNow Customer Service Management (CSM) and IT Service Management (ITSM) solutions.
- Collaborate with Product Owners, Solution Architects, developers, and business stakeholders to understand requirements and translate them into technical and testing solutions.
- Design, create, and maintain Automated Test Framework (ATF) tests to support platform quality and release readiness.
- Structure, maintain, and continuously improve reusable test libraries and automated test assets.
- Define test strategies, test scenarios, and test cases for new features, enhancements, and platform releases.
- Review requirements and ensure solutions meet functional, quality, and usability standards.
- Support defect management, root cause analysis, regression testing, and release validation activities.
- Review and optimize existing ATF implementations and recommend improvements.
- Promote quality engineering and test automation best practices across the team.
- Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, and retrospectives.
Languages
- Work format
- Remote
- Seniority
- Senior
- Posted
- 9 Oct 2026
- Last verified
- In the last 3 days
- Apply by
- 8 Dec 2026