Service Delivery Manager

EDC

Remote · worldwide, UTC+4 acceptedSalary not disclosedfull-timeVerified 2w agoHimalayas

Overview The Service Delivery Manager’s primary focus is the management of the end-to-end service installation experience for Edged’s data center customers ensuring seamless service availability and customer satisfaction. The Service Delivery Manager will take the lead role in managing installation projects associated with Edged’s delivery of interconnection, space, power and cooling products and other services.

Responsibilities

Includes but not limited to
Act as the Subject Matter Expert for Edged product sets
Reviewing construction drawings and coordinating with design and construction team
Partner with Procurement and Operations to optimize service availability and delivery lead times
Manage the entire service delivery project from strategic planning to tactical activities including inventory and design management in operational systems
Manage relationships with external vendors, contractors and distributors
Work across functional teams to continually improve the customer experience
Ensure all projects and deliverables meet delivery timeline SLA’s
Coordinate and communicate effectively with customer’s, third party vendors, procurement, Platform Delivery and other business stakeholders
Develop and manage third party contracts and RFI’s which align with business and project needs

Languages

Work format: Remote
Seniority: Lead
Posted: 1 Jul 2026 (1mo ago)
Last verified: 12 Aug 2026
Apply by: 30 Aug 2026

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