Technical Success Engineer

Responsibilities

• Take signed deployments, from contract, to live, to working production environments, validating configuration, connectivity, storage, and compute against what was promised
• Bring technical depth to validation and troubleshooting conversations — asking the right questions, spotting gaps, and working closely with engineering and infrastructure teams to drive issues to resolution
• Coordinate with Infrastructure, Engineering, Product, and Data Center teams to close technical dependencies and resolve blockers
• Own a current, accurate technical picture of the deployment — what's built, what's open, what's at risk
• Keep stakeholders informed with clear, regular status updates: RAG status, top risks, and what's being done about them
• Guide the customer through onboarding to their first successful production workload
• Be the customer's go-to technical contact through deployment and early production
• Feed recurring technical patterns back into reusable runbooks, checklists, or automation
• Transition out once the customer is stable and self-sufficient, keeping the broader account team informed along the way
• 4+ years of hands-on technical experience with GPU/HPC infrastructure, cloud platforms, Kubernetes, or large-scale Linux systems

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