Associate Director, Strategy & Operations

Responsibilities

• Operationalize strategy — take defined Options Travel strategies and initiatives from plan through execution to measurable outcome, and report results to the CEO and stakeholders.
• Drive cross-division operating rhythm — set the cadence and coordination across Sales, Operations, the online booking tool (OBT), Account Management, and Accounting to keep initiatives aligned and moving.
• Serve as the Options–Engine liaison — the day-to-day point of contact once the online booking tool is live, resolving issues and coordinating fixes, pricing, and technology needs.
• Coordinate contracts and legal — organize Options Travel contracts and partner with Engine counsel to keep agreements current and moving.
• Solve problems with clients — engage directly with clients to resolve issues and support retention and growth, in partnership with the CEO and division leaders.
• Improve how the business runs — identify and implement new processes that increase scalability and operational efficiency.
• Support other initiatives as needed — as bandwidth allows, help build out partner-network and global-fulfillment efforts.

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