Senior Solutions Engineer

Responsibilities

• Serve as a trusted technical advisor to Enterprise customers, providing guidance on using Chromatic’s core features and integrating them into existing workflows.
• Develop and maintain strong customer relationships.
• Troubleshoot and resolve technical issues, and design tailored solutions to meet customer needs.
• Implement and maintain technical integrations for Enterprise accounts (e.g., SSO setups), and make updates to support customer onboarding and account management.
• Help customers adopt and scale Storybook usage across large organizations, partnering closely with our Developer Experience team to build supporting resources.
• Partner with Customer Success Managers to ensure that customers have a positive experience implementing and using Chromatic, including joining quarterly business reviews and key account calls.
• Partner with Sales/Customer Success to identify opportunities for expansion within existing Customer base.
• Identify and improve internal workflows to streamline processes and enhance the customer experience.
• Act as the voice of the customer internally by providing feedback and insights and working closely with the product and engineering teams.
• Coordinate cross-departmental efforts to ensure solution compatibility and success.

Languages