Documentation Specialist

Responsibilities

• Take end-to-end ownership of documentation for allocated products and features, from identifying upcoming work in DevOps through to publication and ongoing maintenance.
• Gather and clarify product information, anticipate documentation needs and plan work in line with sprint and release priorities.
• Write clear, accurate and accessible sprint release notes, product communications, user guides and Help Centre content.
• Maintain published guidance, including screenshots, wording and supporting content, so it remains current, complete and easy to use.
• Work with Product Owners, Product teams and the Documentation and Training team to validate technical accuracy, secure approval and keep content aligned without gaps or duplication.
• Manage documentation through the appropriate systems and publishing platforms, including DevOps, Beamer, WordPress and Dynamics 365.
• Review and improve content for quality, consistency, usability, branding and compliance with agreed guide-writing standards.
• Respond to internal requests and use Help Desk feedback, recurring customer queries and periodic reviews to identify and prioritise new or improved guidance.
• Support the creation of training documentation and take-away materials, such as post-training handouts or session manuals, where required.
• Use AI tools confidently and responsibly to accelerate research, drafting, editing, summarisation and quality assurance, while validating outputs for accuracy, tone, security and compliance; provide clear visibility of progress, risks, dependencies and potential delays.

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