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Technical Support Engineer-RIS- US
DeepHealth
Remote · United StatesSalary not disclosedfull-timeVerified recentlyOver a month oldDeepHealth Careers
The Technical Services Engineer, RIS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes.
Responsibilities
- Serve as the primary RIS technical support resource for customer healthcare IT projects.
- Provide second-level support for RIS and healthcare IT systems, troubleshooting and resolving escalated technical issues.
- Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
- Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.
- Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues.
- Monitor and triage support queues, assigning tickets to the appropriate product or functional teams.
- Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system.
- Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts.
- Ensure compliance with healthcare regulatory standards and internal IT policies.
- Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance.
Languages
- Work format
- Remote
- Seniority
- Mid
- Posted
- 11 Jun 2026 (3mo ago)
- Last verified
- 4 Oct 2026