Manager II, Accounting

Responsibilities

• Own collections performance (aging, past-due reduction, dispute resolution velocity) for your team(s)' portfolio of enterprise accounts, balancing cash outcomes with customer experience.
• Provide guidance and support for your team's development, including coaching and performance management for collections analysts and specialists.
• Lead strategic initiatives to meet collections targets for one or more teams, and collaborate with senior leadership to align your team's collections strategies with broader OTC and enterprise goals.
• Manage escalations and customer communication on complex accounts, navigating sensitive situations with sound judgment and professionalism.
• Partner cross-functionally (Sales, Legal, Deal Desk, CS, FinSys, Treasury) to resolve complex invoicing/contract/payment issues and remove blockers to payment.
• Drive and implement process improvements and automation (tools, workflows, reporting) to improve collections efficiency and the customer experience.
• Participate in periodic reviews of OTC policies and SOX controls with senior leadership, and ensure your team's practices remain compliant and up to date.
• Represent OTC/Collections in cross-functional initiatives.
• Champion and role model Samsara's cultural principles and, as a people leader, hire, develop, and lead an inclusive, engaged, high-performing team.

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