Track & Trace Analyst

Responsibilities

• Monitor assigned shipments throughout the transportation lifecycle to ensure accurate and timely tracking
• Follow up proactively with carriers and drivers to obtain shipment status, location, and updated estimated arrival times
• Maintain accurate shipment information in the applicable TMS, tracking platform, or client system
• Investigate shipment exceptions, including delays, missed appointments, lack of movement, route deviations, and other service disruptions
• Communicate shipment updates and exceptions to customers and internal stakeholders according to established procedures
• Coordinate with carriers, dispatchers, drivers, brokers, and other relevant parties to resolve tracking issues
• Escalate critical delays or service issues in accordance with client-specific escalation procedures and SLAs
• Track appointment times, pickup and delivery milestones, and other relevant shipment events
• Document all shipment-related communications and actions properly
• Prioritize shipments and exceptions based on urgency, customer requirements, and potential operational impact

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