Delivery Director - Technology (Insurance & Insurtech)

Responsibilities

• Drive end-to-end delivery of complex, multi-stream insurance technology programmes, from initiation through release, ensuring alignment with industry standards and SDLC best practices
• Own overall customer satisfaction for the portfolio, measured through CSAT/NPS and client referenceability
• Put client-centricity at the heart of delivery, aligning EPAM's work to the customer's desired outcomes so that every deliverable demonstrably contributes to customer value
• Drive AI adoption across the delivery organisation, embedding AI into ways of working and client solutions to improve efficiency and outcomes
• Lead modernisation initiatives, including cloud migration, hosting configurations and transformation of legacy insurance platforms into scalable cloud environments across major cloud platforms (Azure, AWS or GCP)
• Work with executive stakeholders to align technology execution with business strategy, building strong partnerships across clients and internal leadership teams
• Foster a collaborative, high-trust culture of accountability and continuous improvement
• Manage programme or portfolio budgets exceeding £10M annually, including oversight of commercial strategies, P&L and gross-margin performance
• Recruit, mentor and develop multi-disciplinary teams covering engineering, architecture, QA, DevOps, data and agile delivery
• Identify and mitigate delivery risks, while ensuring adherence to security compliance and regulatory requirements, including ISO 27001, UK GDPR and insurance-specific regulation (FCA/PRA, Consumer Duty, Solvency II)

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