Professional Services Consultant (Portuguese-Speaking)

Responsibilities

• Manage multiple customer implementation projects, ensuring scope, schedule, and quality are met.
• Lead deployment kickoff by gathering knowledge from POV teams, including technical stack, success criteria, and timelines.
• Conduct discovery to understand customer goals and align project plans accordingly.
• Guide customers through configuration, integrations, and technical enablement.
• Serve as the primary technical point of contact during deployment, managing status updates, risks, and escalations.
• Build and maintain strong relationships with stakeholders, including executive-level customers.
• Create and manage project plans, timelines, and documentation.
• Collaborate with internal teams to refine implementation processes and contribute to delivery best practices.

Languages