Operations Lead

Responsibilities

• Handle operational cases directly at first to understand where workflows break and establish meaningful performance metrics.
• Design and launch automations, then test the operating model with live workflows and measure its impact.
• Develop automated agents for routine work, keeping people focused on high-risk or complex decisions.
• Work directly with Engineering and Product to define agents and build operational tools.
• Create and maintain escalation paths, standard operating procedures, and operational metrics.
• Improve operational capacity and quality while keeping headcount flat.
• Own a core operational domain at an early-stage financial technology company, spanning customer operations, payment operations, or financial crime operations. You will build and improve the processes, metrics, tooling, and automations that let the operation handle more volume without growing headcount.

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