Associate Solutions Architect

Responsibilities

• Commercial Book of Business
• Own a book of business of commercial customers, maintaining awareness of each account's technical health and platform adoption status.
• Monitor customer health signals — including health score drops, usage threshold alerts, and renewal risk flags — and engage proactively with at-risk customers to provide targeted, limited-scope technical guidance.
• Provide limited-scope ad hoc technical support for commercial customers who raise specific, bounded integration or solutioning questions.
• Partner closely with Customer Success Managers to stay aligned on customer priorities, renewal timelines, and expansion opportunities with a technical dimension.
• Direct customers to self-service resources and digital assets where appropriate, reinforcing the commercial segment's self-sufficiency model.
• Digital Programmes & Content
• Contribute to and help maintain Drata Academy content — Drata's self-service learning platform — developing and updating technical modules, how-to guides, and walkthrough videos that reflect the current state of the platform, including AI-powered features.
• Design, develop, and deliver 1:many technical workshops and webinars that address common implementation challenges, integration patterns, and best practices for the commercial customer base.
• Identify gaps in existing self-service content by monitoring support trends, common escalations, and customer feedback, and prioritise content creation accordingly.

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