Solutions Architect

Responsibilities

• Translate customer requirements, workflows, compliance needs, and integration constraints into clear solution designs that can be implemented
• Own solution blueprints, workflow maps, migration plans, and implementation-ready artifacts from discovery through delivery
• Define configuration guidance, process documentation, and technical notes that enable successful execution and scale
• Customer Partnership & Solution Shaping
• Partner with AEs and AMs pre- and post-signature to lead discovery and requirements gathering, surfacing pain points, current-state workflows, future-state needs, compliance and governance considerations, and integration requirements
• Deliver tailored demos and solution workshops for enterprise stakeholders (legal, procurement, HR, talent, operations)
• Support GTM and Customer Leadership on new opportunities, including discovery, demos, technical scoping, and solution recommendations
• Drive alignment across customers and internal stakeholders when priorities, technical constraints, or implementation realities conflict
• Serve as an escalation partner for complex customer issues requiring deeper platform, workflow, or cross-functional investigation
• Delivery & Implementation

Languages