Head of Premium Banking Customer Service Division

Responsibilities

• Organize and manage the day-to-day activities of the unit, check/approve employees’ files and transactions
• Ensure adequate level of service for Premium/Partner clients and give recommendations on improvement of services
• Report on the loan/deposit portfolios, tasks assumed by the unit, their status, deviations from the benchmarks and other issues
• Collect and present to the Branch Manager client observations, recommendations and complaints with regard to any banking service
• Perform training of employees, share knowledge and expertise, direct and support employees
• Assess employees’ performance, provide feedback, assign functional tasks, reveal omissions, improve the effectiveness, develop schedules and equally prioritize the roles within the team

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