Senior Site Reliability Engineer

Responsibilities

• Zocdoc is looking for a Senior Site Reliability Engineer to make our distributed production systems more observable, reliable, and safe to change. Our platform connects patients, providers, and many interconnected services and integrations, so reliability depends on understanding the full path of a request—not just…
• You’ll help build the observability foundations, automation, and engineering practices that allow Zocdoc to move quickly without sacrificing safety. You’ll work across cloud infrastructure, microservices, APIs, and integration points in AWS, partnering closely with product engineering teams to identify risks, improve…
• You’ll enjoy this role if you are...
• Passionate about observability and believe that teams can’t reliably operate what they can’t see
• Experienced in integration-rich environments where APIs, third-party dependencies, asynchronous workflows, and distributed services create complex failure modes
• Excited by the challenge of helping a fast-moving engineering organization ship quickly while keeping systems safe, diagnosable, and resilient
• Motivated to turn operational knowledge into reusable platforms, automation, telemetry standards, and paved paths for engineering teams
• Comfortable leading or supporting incident response, communicating clearly under pressure, and using blameless post-mortems to drive meaningful improvements
• Curious about how systems behave in production and willing to investigate across application code, infrastructure, networking, and external dependencies
• Collaborative, pragmatic, and able to build trust with engineers across numerous product development teams

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