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Senior Manager, Software Engineering (L5)

Twilio

Remote · IndiaSalary not disclosedfull-timeTwilio Careers

As a Senior Engineering Manager in Compliance Experiences, you will lead the Know Your Customer (KYC) engineering team as it builds out Twilio's new Compliance Domain. Your team owns Trust Hub, Twilio's KYC Platform and the gateway to accessing all of Twilio's communication APIs.

Responsibilities

  • In this role, you’ll
  • DRAW THE OWL
  • Own the delivery roadmap for the Compliance Domain, including customer-facing compliance services, internal platform APIs, and Ops Tooling.
  • Partner with Principal and Staff Engineers to translate long-term technical strategy into executable quarterly plans and measurable outcomes.
  • ACCELERATE WITH AI
  • Drive the adoption of AI coding assistants (GitHub Copilot, Anthropic Claude, or internal LLMs) within your team.
  • Set expectations for AI-augmented workflows, measure the impact on team velocity, and create the psychological safety for engineers to experiment with new tools.
  • BE AN OWNER: Take full accountability for your team’s operational excellence, including system reliability, incident response, on-call health, and security posture. Make high-judgment calls that balance speed, quality, and risk.
  • WEAR THE CUSTOMER’S SHOES: Serve two customer bases with equal rigor. For external customers, partner with Product Management to ensure compliance workflows are seamless and developer-friendly. For internal customers, proactively engage with dependent engineering teams to understand their needs, gather feedback on your…
  • EMPOWER OTHERS: Recruit, develop, and retain a world-class engineering team.

Languages

    Work format
    Remote
    Seniority
    Lead
    Posted
    9 Oct 2026
    Last verified
    In the last 5 days

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