Site Reliability Engineer I

Responsibilities

• First Line of Defense
• Act as the primary point of contact for customer-affecting technical issues and lead real-time incident resolution.
• Incident Management: Adhere to incident management protocols and drive post-mortems to capture process improvements and root-cause analyses.
• Monitoring & Alerting
• Monitor and respond to Zabbix, Grafana and Opensearch alerts—taking direct remediation steps or managing seamless escalations.
• Infrastructure & Pod Health: Ensure the health and reliability of storage pods across all sites (defining and refining monitoring alert definitions and completing daily tasks relating to hardware replacement diagnosis, system troubleshooting and executing needed configuration changes via Ansible and a Git repository…
• Data Center Tech
• Support: Serve as an escalation point for Data Center Technicians regarding advanced pod troubleshooting, deployment queries, migration issues, and Ansible playbooks.
• Migrations & Provisioning
• Manage pre-deployment configuration and testing for Vault systems, initiate Vault migrations, and perform health checks on migration pods.

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