Senior Data and BI Analyst / Developer - (Remote - LATAM)

Responsibilities

• Build and maintain internal reporting for operational volume, case status and stage, cycle and resolution time, throughput, and service-level metrics.
• Own payment reconciliation reporting, where the tolerance for an approximate answer is zero.
• Design and ship scoped, self-service reporting for enterprise clients, so they can answer their own questions without going through our support team.
• Model data in our analytics warehouse: dimensional models, incremental transformations, and tested, documented pipelines.
• Own the metric layer. One definition per metric, the query that produces it, the business rule behind it, and a data dictionary anyone can read.
• Reconcile reporting against the source systems and keep it reconciled as the applications change.
• Work with role-scoped access and data minimization as a matter of routine. We handle regulated healthcare and payment data, and reporting is built to keep sensitive fields out of it.
• Improve data quality. Find the defects that make reporting wrong, quantify them, and drive the fixes with the engineering team.
• Turn ambiguous questions from executives and clients into defined metrics, and say so when a question cannot be answered from the data we hold.
• Extend the same patterns and definitions to our other products as the function grows.

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