Product Engineer

Responsibilities

• Work with product, UX, and other engineers to understand customer problems in depth, then lead the work that solves them. We expect you to have opinions on what we build, not only how.
• Talk to customers. Join calls, read support threads, watch how real teams use OpsLevel, and let that influence what you build.
• Hold a high bar for your own work: well-tested code, and reviews other people can learn from.
• Use coding agents as a normal part of how you work, and improve the context, tooling, and guardrails so they help with our codebase instead of fighting it.
• Help build our internal software factory: the pipeline that routes work from Linear to agents and back to human review, plus the metrics that tell us whether it's working.
• Keep "you build it, you own it" alive by trusting your spidey sense and calling out tech debt or places our architecture could be better.
• Find, propose, and evangelize best practices in Ruby on Rails, GraphQL, and database design.
• Build private and public GraphQL APIs that power the OpsLevel front-end, our CLI, and our customers' own automation.
• Lead technical explorations and build prototypes to find the right solution before we commit to it.
• Ship on a predictable cadence, and tell the team early when something is off track.

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