Yerevan · On-siteSalary not disclosedfull-timeVerified recentlyNeo Group Careers
We are on the lookout for a Team Lead Analyst (CRM Vertical) to join our Data Analytics department. As a Team Lead Analyst, you’ll lead a team of CRM analysts and help the CRM team make smarter, data-driven decisions.
Responsibilities
Team Leadership
Lead and mentor a team of CRM analysts, including task allocation, quality review, feedback, and professional development.
CRM Insights: Provide clear, actionable insights to support CRM campaigns, retention strategies, and customer lifecycle decisions.
CRM Analytics
Analyze the performance of campaigns, communications, customer segments, and retention flows to identify trends and opportunities.
Data-Driven CRM: Help the CRM team use data to make better decisions around bonus mechanics, communication frequency, and customer targeting.
Dashboarding & Reporting
Build and interpret dashboards to track CRM KPIs and provide stakeholders with a clear view of performance.
Cross-Functional Collaboration: Work closely with Product, Marketing, Risk, and other teams on cross-functional CRM initiatives.
Data Quality: Ensure CRM-related data, tracking, and reporting are accurate, consistent, and reliable.
