Senior Software Engineer - Tooling & Automation

Responsibilities

• Map every alert source owned by Systems, Network, and Security engineering (Icinga, Grafana, SIEM/Splunk/QRadar/Sentinel, BMC/IPMI, provider-native consoles) and identify the cleanest integration point for each — webhook, syslog forward, API poll, or native connector
• Build and maintain the routing/forwarding layer that pushes agreed top-priority alerts from each pillar into GIOC's ticketing and paging tools, with priority/severity preserved and enough context for L1 triage without direct console access
• Work with each pillar's engineering SMEs to validate that routing logic matches each pillar's defined resolve-vs-escalate boundary
• Own the on-call/notification wiring so critical alerts reach GIOC within agreed acknowledgment SLAs, with no manual relay step
• Design and build a unified operational dashboard spanning all five datacenter/provider platforms (Airtel, Nextra, Equinix, QTS, CoreSite), replacing today's tool-hopping model
• Define dashboard v1 scope jointly with GIOC and pillar leads and ship it on a committed milestone
• Run legacy tools and the new dashboard in parallel during transition so GIOC never loses visibility mid-cutover
• Build in SLA/health visualizations (ack time, escalation accuracy, open-alert aging) that GIOC leadership can use directly in status reporting
• Build correlation engines and integrate all sources of telemetry from various product teams
• Document the routing architecture and dashboard so both can be maintained by GIOC or the Tools team after this assignment ends

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