Senior Professional Services Consultant- German

Responsibilities

• Leading individual customer engagements, and participating in or leading larger global customer rollouts.
• Driving end-to-end customer onboarding, including the Discovery
• Design, Configuration, Rollout, and Adoption Monitoring for these engagements.
• Supporting the sales team with more complex scoping requirements and presenting the value of Wrike and Wrike’s professional services offerings.
• Tracking and maintaining accurate client records and key milestones using Wrike, Salesforce, and other systems.
• Managing successful completion of customer engagements while achieving critical success metrics.
• Advocating for the customer and assisting in the prioritization of new product features
• Collaborating with Wrike’s Product team and other internal stakeholders to identify short-term solutions to issues/requests and influence Wrike's product roadmap.
• Ensuring smooth hand-offs before and after professional services engagements by working closely with internal cross-functional teams
• Represent the DACH region with cultural and language fluency (German native speaker required).

Languages