Manager, Customer Enablement Engineering - Networking

Responsibilities

• Develop a deep understanding of the customer’s solutions, architecture, and internal infrastructure, identifying where NVIDIA platforms, software, and services can bring clear business and technical value.
• Act as the “feet on the ground” for critical and complex support cases, ensuring timely resolution and clear communication when hands-on engagement is required.
• Multi-functional Collaboration: Work closely with Product and Program Management, Engineering and Production line teams, and HR to achieve business objectives, improve user experiences, and develop user-friendly production test content.
• Coordinate closely with relevant NVIDIA product, solution, and engineering groups to align roadmaps, resolve issues, and jointly shape solutions for the partner.
• Guide team members in crafting career development plans and setting achievable goals.
• Analyzing the customer-found defects, identifying the test gaps, and ensuring they are covered in regression.
• Collaborate with design, and other internal engineering groups to identify, report, and resolve issues found during testing.
• What we need to see
• B.S. degree or equivalent experience in Engineering/Computer Science/related field.
• 10+ overall years of proven experience in Software Quality Engineering and Customer Engagements.

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