Director/Senior Director of Technical Delivery Management

Responsibilities

• Take accountability for the overall technical program execution, including end-to-end delivery, client satisfaction and alignment with business and technical strategy
• Set and manage clear expectations with both internal teams and clients, ensuring transparency and excellence in delivery
• Work closely with design, development, and technology teams to build strong cross-functional relationships that bridge business and technical needs
• Actively foster a culture of collaboration, innovation and continuous improvement by taking a hands-on leadership approach when necessary
• Act as a trusted advisor to clients, offering strategic technical insights and solutions to enable their long-term business success
• Oversee and ensure seamless coordination across multiple activity streams spanning project scoping, financial management, sourcing, implementation and delivery of business outcomes
• Drive alignment between teams to maintain quality, timeliness and consistency across all engagements
• Partner with multi-disciplinary teams to lead key planning activities, including developing accurate estimates, creating comprehensive delivery plans and conducting retrospectives to identify process improvements
• Identify, assess and mitigate risks across all delivery activities while escalating critical challenges that could impact timelines, quality or client satisfaction
• Engage in the pre-sales lifecycle, contributing to the preparation of client proposals, solution architecture design, delivery roadmaps and statements of work

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