Senior Observability Engineer (New Relic)

EPAM Systems

Remote · UkraineSalary not disclosedfull-timeEPAM Systems Careers (remote abroad)

We are seeking a Senior Observability Engineer (New Relic) who will not only resolve existing technical monitoring issues in New Relic but will also drive the architectural vision and standardization of observability practices across the platform. This is a strategic engineering role, focused on developing end-to-end observability capabilities, automation, and cross-platform integration (New Relic, Azure, API).

Responsibilities

Deploy and configure New Relic agents (Infrastructure and APM) across various data sources: cloud services, microservices, PaaS, APIs, and logging platforms
Design and implement a unified observability strategy using New Relic, covering all components of the digital platform
Build NRQL queries to extract actionable insights; implement ML-based anomaly detection where applicable
Integrate alerts with systems like ServiceNow for automated incident creation and resolution workflows
Expand CMDB coverage in ServiceNow through auto-discovery and metadata synchronization
Create dashboards, health check reports, and observability playbooks for DevOps, QA, and product teams
Perform tooling gap analysis and propose improvements based on SRE and AIOps best practices
Define standardized alert severity levels and align the alerting strategy with business impact priorities

Languages

Work format: Remote
Seniority: Senior
Posted: 29 Sept 2026
Last verified: In the last 5 days

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