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Quality and Performance Analysis Specialist
Viva (Viva Armenia CJSC)
Armenia · On-siteSalary not disclosedfull-timeStaff.am
Quality and Performance Analysis Specialist is responsible for supervision of Network Qualitative operational Indicators KPI/KQI and management of databases. H/She is also responsible for detecting and analyzing the issues in the network, ensuring quality of the network and services.
Responsibilities
- Participate in the planning works related to the expansion and development of
- RAN and transmission networks
- Submit necessary reports, create databases, ensure data archiving
- Collect documents necessary for sites, implementation, develop and supervise the database based on the collected documents
- Monitor and make proposal for parameters tuning for sites with lower performance.
- Ensure performance monitoring of all Network domains: Core CS/PS, RAN, Trans, VAS, etc).
- Handling customer complaints, analyze and solve, and/or distribute to relevant teams in TD and also in the Company, convince proper feedback
- Analyze the current traffic and coverage quality and edit complaints in regards to the coverage and prepare responds
- Evaluate different activities and incidents in the network
- Collect and prepare various data, submit daily, weekly/monthly quarterly reports.
Languages
- Work format
- On-site
- Seniority
- Mid
- Posted
- 30 Oct 2026
- Last verified
- In the last 3 days
- Apply by
- 9 Nov 2026
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