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Quality and Performance Analysis Specialist

Viva (Viva Armenia CJSC)

Armenia · On-siteSalary not disclosedfull-timeStaff.am

Quality and Performance Analysis Specialist is responsible for supervision of Network Qualitative operational Indicators KPI/KQI and management of databases. H/She is also responsible for detecting and analyzing the issues in the network, ensuring quality of the network and services.

Responsibilities

  • Participate in the planning works related to the expansion and development of
  • RAN and transmission networks
  • Submit necessary reports, create databases, ensure data archiving
  • Collect documents necessary for sites, implementation, develop and supervise the database based on the collected documents
  • Monitor and make proposal for parameters tuning for sites with lower performance.
  • Ensure performance monitoring of all Network domains: Core CS/PS, RAN, Trans, VAS, etc).
  • Handling customer complaints, analyze and solve, and/or distribute to relevant teams in TD and also in the Company, convince proper feedback
  • Analyze the current traffic and coverage quality and edit complaints in regards to the coverage and prepare responds
  • Evaluate different activities and incidents in the network
  • Collect and prepare various data, submit daily, weekly/monthly quarterly reports.

Languages

    Work format
    On-site
    Seniority
    Mid
    Posted
    30 Oct 2026
    Last verified
    In the last 3 days
    Apply by
    9 Nov 2026

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