Principal Implementation Engineer, Customer Support

Responsibilities

• Functioning as a Subject Matter Expert (SME) for Bitwarden and its suite of services
• Leading technical planning and execution of new deployments, both to establish and adopt best-practices with a focus on large Enterprise engagements
• Advising customers on industry best practices for the full stack of Bitwarden
• Working with customers to solve issues and/or look ahead to identify solutions to situations they may face in the future
• Providing superb guidance and assistance for each customer’s implementation of Bitwarden and general security
• Serve as a dedicated customer point of contact for named customers through alignment to Customer Engagement Manager resources through the Bitwarden ticketing and email systems
• Participate in customer quarterly business reviews by assisting in environment audits, best-practices reviews, and positioning new product features relevant to further expansion opportunities and/or increased adoption
• Collaborating with Engineering and Product associates to triage bug reports and feature requests based on customer need and scale with a focus on large Enterprise deployments
• Assist training and culture sharing in the Implementation Engineering Team
• Guide knowledge sharing among Implementation Engineers within the team and in collaboration with Technical Writing to share best-practices, troubleshooting information, and recommended configurations

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